Privacy Policy
Last Updated: April 1, 2024
Sumitomo Heavy Industries, Ltd. PTC division and Sumitomo Heavy Industries Gearbox Co., Ltd., (hereinafter referred to as “Japan PTC Group,” “we,” “our” and “us”) respect the confidentiality of personal information and treat personal information responsibly. This Privacy Policy describes how we collect and process your personal information on or related to the Japan PTC Group websites (hereinafter referred to “this website")
1. Person in Charge (Controller)
Japan PTC Group are in charge of the processing of your personal information described in this Website Privacy Policy. Japan PTC Group are jointly controllers under certain applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union and the United Kingdom and The California Consumer Privacy Act (CCPA), and so on.
2. Categories of Personal Information We Collect
We collect the following categories of your personal information.
(1) Name, email address, zip code, address, country, and phone number.
(2) Company and job title.
(3) Records of configurations of our products on product selector in this website such as configuration number, date, product type and model.
(4) Inquiries and business communications regarding product selector in this website and the configurations you made.
(5) Interaction with this website, including your browsing history, Internet Protocol address (IP address), location information and device information.
3. How We Collect Personal Information
We collect your personal information in the following ways.
| Point of Collection | Sources |
|---|---|
| (1) When you register your user account of this website. |
|
| (2) When you access and use this website. |
|
| (3) When you make an inquiry to us or have communication with us. |
|
4. Purposes of Processing Personal Information
We process your personal information for the following purposes.
(1) To support you with your use of this website.
(2) To plan, make research of, develop or improve our products or services.
(3) To respond to your inquiry, provide information and have communication regarding products selected by you.
(4) To conduct advertising and marketing using marketing automation tool. (In the case that the access source IP address is within the European Economic Area (EEA), marketing automation tool is not active.)
(5) To maintain and protect your website user account and functions of this website.
(6) To figure out cause of and solve problems that happened on this website server.
(7) To prevent unauthorized or unlawful use of this website.
(8) To conduct survey regarding our products or services.
(9) To statistically analyze your usage of this website to improve it.
(10) To establish, exercise or defend our legal rights.
(11) To discharge our legal obligations.
5. Sensitive Information
We do not usually collect your personal information which is defined as sensitive information under applicable laws. When we collect your sensitive information, we will obtain your explicit consent or take other appropriate measures in accordance with applicable laws.
6. Children’s Privacy
This website is not intended for use by children under 16 years of age, and we do not knowingly collect personal information about children. If we discover that we have unintentionally collected personal information from a child under 16 years of age, we will delete the personal information immediately.
7. Disclosure of Personal Information to Third Parties
As shown below, we may disclose certain categories of your personal information to third parties. In such cases, we will take appropriate measures, including obtaining your consent, in accordance with applicable laws.
| Categories of personal information to be disclosed (categories listed in section 2) |
Recipients and their countries |
Purposes of disclosure |
|---|---|---|
| (1) Name, email address, zip code, address, country, phone number (2) Company, job title (3) Inquiries and business communications regarding product selector in this website and the configurations you made. |
|
(3) To respond to your inquiry, provide information and have communication regarding products selected by you. |
| (4) Interaction with this website, including browsing history, Internet Protocol address (IP address), location information and device information. |
|
(9) To statistically analyze your usage of this website to improve it. |
|
(1) Name, email address, zip code, address, country, phone number |
|
(4) To conduct advertising Using marketing marketing automation tool. (In the case that the access source IP address is within the European Economic Area (EEA), marketing automation tool is not active.) |
We may also disclose your personal information to government authorities, other agencies and our professional advisors for purposes (10) and (11) in section 4.
8. How Long We Retain Personal Information
We retain your personal information for as long as it is necessary for the purposes described in section 4 or consistent with applicable laws. We will delete or anonymize your personal information when we no longer need it in accordance with applicable laws and our established procedures.
9. Engaging Service Providers
We may engage third-party service providers to process your personal information to the extent necessary to achieve the purposes as described in sections 4. In such cases, we ensure that such service providers process your personal information with reasonable and appropriate safeguard, by taking appropriate measures including conclusion of agreements on the processing of personal information.
10. Cross Border Transfer of Personal Information
We may transfer your personal information from a country where we collect your personal information to another country as we disclose your personal information to third parties described in section 7 or other recipients. In such cases, we take appropriate measures such as obtaining your consent or having contractual safeguard in accordance with applicable laws.
11. Security Measures for Personal Information
In accordance with our internal information security policies and applicable laws, we take reasonable and appropriate security measures including organizational measures and technical measures.
12. Cookies
For your comfortable use of this website, we use Cookies. Cookies are small text files that this website sends to your terminal to keep certain records. By using cookies:
- Your terminal devices (e.g., browsers) remember your preferences (e.g., language) and activities (e.g., login status) on this website, so that we can deliver a personalized and better user experience on this website (essential cookies).
- We can keep track of your interaction with this website, giving us useful and important insight for improving this website and delivering personalized information that is more likely to be of your interest (performance cookies).
Where applicable laws require us to obtain your consent for the use of cookies, we request you to provide such consent.
13. Your Rights
You have certain rights with your personal information in accordance with applicable laws such as:
- Revocation of consent, if processing is based on your consent.
- Access to your personal information we hold.
- Correction of inaccurate personal information.
- Restriction of processing.
- Deletion.
- Prohibition of disclosure to third parties.
- Objection to processing.
If you make a request based on your rights, we will take steps to verify the request and respond to the request in reasonable time period as set out in applicable laws. If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us as described in section 15 below.
14. Complaint
You can lodge complaints about our way of processing your personal information with data protection supervisory authorities in accordance with applicable data protection laws.
15. Inquiry
In the case of any inquiry regarding this Website Privacy Policy, please contact us by the following methods.
Japan PTC Group Privacy Desk
Inquiry Form：https://marketing.sumitomodrive.com/l/684723/2024-02-21/2lwtdj
16. Amendment to this Website Privacy Policy
We may amend this Website Privacy Policy as necessary, and we will post any amended Website Privacy Policy on this website.
17. Additional Information for Residents in Japan
For residents in Japan, we provide additional information in this section in accordance with the Act on the Protection of Personal Information of Japan, related regulations and guidelines. If there is any conflict between this section and other sections of this Website Privacy Policy, this section prevails for residents in Japan to the extent of such conflict.
(1) Joint Use
We may jointly use your personal information as below.
| Categories of Jointly Used Personal Information | Categories described in section 2 |
| Scope of Joint Users | PTC Group company (including group companies outside Japan. hereinafter referred to “PTC Group company” ) |
| Purpose for Joint Use | Purposes described in section 4 |
| Entity Responsible for Joint Use |
Sumitomo Heavy Industries, Ltd. |
18. Additional Information for Residents in European Economic Area Countries and United Kingdom
(1) Lawful Bases
We process your personal data for the purposes described in section 4 above on the following lawful bases.
| Purpose of Processing Your Data | Lawful Basis |
|---|---|
| (1) To support you with your use of this website. | Legitimate interest of us: To support your use of this website. |
| (2) To plan, make research of, develop or improve our products or services. | Legitimate interest of us: To plan, make research of, develop or improve our products or services. |
| (3) To respond to your inquiry, provide information and have communication regarding products selected by you. | Legitimate interest of us: To respond to your inquiry, provide information and have communication regarding products selected by you. |
| (4) To maintain and protect your website user account and functions of this website. | Legitimate interest of us: To provide and maintain functions of this website appropriately. |
| (5) To figure out cause of and solve problems that happened on this website server. | Legitimate interest of us: To provide and maintain functions of this website appropriately. |
| (6) To prevent unauthorized or unlawful use of this website. | Legitimate interest of us: To provide and maintain functions of this website appropriately. |
| (7) To ask you to participate in a survey regarding our products or services. | Legitimate interest of us: To improve or develop our products and services based on your feedback. |
| (8) To statistically analyze your usage of this website to improve it. | Legitimate interest of us: To improve services and functions of this website. |
| (9) To establish, exercise or defend our legal rights. | Legitimate interest of us: To establish, exercise or defend our legal rights. |
| (10) To discharge our legal obligations. | Compliance with legal obligations. |
Where the lawful basis of the processing is your consent, you can revoke at any time your consent with effect for the future. If you would like to revoke your consent, please contact us in accordance with section 15 above.
For how to revoke consent to the processing of your personal data by each PTC Group company for the purposes other than those described in this Wesite Privacy Policy, please see the privacy policy of each PTC Group company.
(2) Cross-Border Transfer of Personal Data
As described in section 10 above, our disclosure of personal data may constitute cross-border transfer of personal data. When we transfer your personal data to a country or region other than the EEA member countries or the UK, we rely on adequate decisions made by the European Commission or the UK government, use the Standard Contractual Clauses (SCCs) adopted by the European Commission, the International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to the European Commission's SCCs approved by the UK Parliament, or take other necessary measures to protect your personal data.
(3) Your Rights
You have the following legal rights set out in the GDPR with the processing of your personal data by us.
- Revocation of consent – You can revoke at any time previously given consent to our processing of your personal data.
- Right of access - You have the rights to make an inquiry, to review and to request us for copies of your personal data we hold.
- Right to rectification - You have the right to request us to correct any of your personal data we hold which you believe is inaccurate. You also have the right to request us to complete your personal data we hold which you believe is incomplete.
- Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us in accordance with section 15 above.
(4) Lodging Complaint with Data Protection Authority
You can lodge complaints about our way of processing your personal data with a data protection supervisory authority that has a jurisdiction over the region where you reside. Contact information of data protection supervisory authorities is available at the following URL.
- For EEA residents:https://edpb.europa.eu/about-edpb/about-edpb/members_en
- For UK residents:https://ico.org.uk/
19. Additional Information for Residents in California
For residents in the State of California, the United States, we provide additional information in this section in accordance with the California Consumer Privacy Act, as amended (CCPA) and other applicable laws. If there is any conflict between this section and other sections of this Website Privacy Policy, this section prevails for residents in California to the extent of such conflict.
(1) Notice at Collection
1. Categories of Personal Information We Collect
We collect the following categories of your personal information. The categories of the personal information we have collected in the preceding 12 months and its sources are the same as below.
| Categories of Personal Information as Stipulated in CCPA 1798.140.(v)(1) | Sources |
|---|---|
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers |
|
| b. Commercial information, including records of products or services you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites |
|
| d. Sensitive personal information, which is your account log-in ID for our websites in combination with any required security or access code, password, or credentials allowing access to the accounts |
|
2. Purposes of Processing Personal Information
We use the categories of personal information described in section A above for the following purposes.
a. a. To support you with your use of this website.
b. To plan, make research of, develop or improve our products or services.
c. To respond to your inquiry, provide information and have communication regarding products selected by you.
d. To carry out advertising and marketing using marketing automation tool.
e. To maintain and protect your website user account and functions of this website.
f. To figure out cause of and solve problems that happened on this website server.
g. To prevent unauthorized or unlawful use of this website.
h. To ask you to participate in a survey regarding our products or services.
i. To statistically analyze your usage of this website to improve it.
j. To establish, exercise or defend our legal rights.
k. To discharge our legal obligations.
3. Sale or Sharing of Personal Information
As described below, we may “sell” or “share,” as defined in the CCPA, your personal information to or with third parties for the purposes listed in (1)2.b. above.
| Categories of Personal Information to be Sold or Shared | Categories of Third Parties | Purposes for Sale or Sharing |
|---|---|---|
| a. Identifiers such as a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers |
|
d. To carry out advertising and marketing using marketing automation tool. |
| b. Commercial information, including records of products or services you purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
|
d. To carry out advertising and marketing using marketing automation tool. |
| c. Internet or other electronic network activity information, including browsing history, search history, and information regarding your interaction with our websites |
|
i. To statistically analyze your usage of this website to improve it. d. To carry out advertising and marketing using marketing automation tool. |
You have a right to opt-out of the sale or sharing of your personal information under the CCPA. You can opt-out of the sale or sharing by sending opt-out preference signals such as the Global Privacy Control (GPC) signals on the browsers and/or browser extensions that support such signals. To download and use a browser supporting the GPC signals, please click here:
https://globalprivacycontrol.org/orgs
For how to opt-out of the sale or sharing of your personal information by each PTC Group company for the purposes other than those described in this Website Privacy Policy, please see the privacy policy of each PTC Group company.
4. How Long We Retain Personal Information
We retain your personal information for as long as it is necessary for the purposes described in section (1)2.b. above or consistent with applicable laws. We will delete or anonymize your personal information when we no longer need it in accordance with applicable laws and our established procedures.
(2) Disclosure, Sale or Sharing of Personal Information to/with Third Parties
As described in sections in section 7 of this Website Privacy Policy, we may disclose certain categories of your personal information to third parties to the extent necessary to achieve the purposes described in section (1)2.b. above. We have sold or shared personal information in the preceding 12 months as described in section (1)3.d. above.
(3) Your Rights
You have the following legal rights set out in the CCPA with the processing of your personal information by us.
- Right to know what personal information about you we collect, use, disclose, sell or share
- Right to request us to delete your personal information collected by us, with certain exceptions
- Right to request us to correct inaccurate personal information we hold about you
- Right to opt-out of the sale or sharing of your personal information by us
- Right to limit use and disclosure of sensitive personal information to the extent necessary to achieve certain purposes such as to provide products or services to you
- Right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA
If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us by using the following methods.
Inquiry Form:https://marketing.sumitomodrive.com/l/684723/2024-02-21/2lwtdj
(4) AUTHORIZED AGENT
When you use an authorized agent to submit a request to know, a request to delete, or a request to correct inaccurate personal information, we may require that you:
- Provide the authorized agent with written permission to do so and verify your own identity directly with us.
- Directly confirm with us that you provided the authorized agent with permission to submit the request.
We may deny a request from an agent that does not submit a proof that he/she has been authorized by you to act on your own behalf.>